While using Amazon, consumers may require to make inquiries to a particular seller in regard to their transactions, more so concerns arising from feature modifications or other technicalities concerning the products. Amazon makes shopping relatively easy but when one requires to contact a seller then it is not very easy. In this article, you will learn about how Amazon’s messaging system works and the various ways a buyer or a seller can reach out to the other. This guide is useful when you are uncertain how to contacting sellers before making a buy or in case you have got a problem along with your purchase on Amazon.
Stages Followed Before Communicating with a Seller Before Buying Their Products
Search for the Product
To start, to look for the desired product which one wants to buy. In addition, once you have located the product listing of the product of your choice, you click on it to open a complete description of the product.
Locate the Seller’s Name
On the product page, right below the title of the product, you will locate a statement that reads “Sold by” then name of the seller. Click the name of the seller to get to the detailed page of this seller.
Contact the Seller
As you navigate the page of the seller, there will be a tab that will be written ‘’Ask a Question’. If you click this it lets you send an instant message to the seller. From there, you may add questions concerning the product details and delivery times, before making a purchase.
Important Notes:
Response Time: According to the policy of Amazon, sellers are compelled to reply to the customers’ questions within a given duration. Many of the sellers usually reply in less than forty-eight hours.
Professional Sellers: The sellers that are registered under Amazon’s Professional Selling Plan will also answer your questions effectively and in a timely and detailed manner.
Conclusion of Paople and Contacts Sellers on Amazon
It is very useful whether you want to ask the seller a question about the product before buying it or if you have any issues with the purchased goods and want to turn to the seller after the purchase, thus, it is important to know how to contact a seller on amazon. Again, using the steps highlighted in this guide you will be able to speak with the sellers directly, solve the problem and if need be, take your complaint to Amazon.
Amazon’s communication tools cover all the requirements and necessity that two buyers or sellers may possess, thus they provide a friendly and supportive platform. Remember before contacting the seller, always check his profile and read some feedbacks of other buyers, and if worst comes to worst, Amazon A-to-Z Guarantee has got your back.
